If your Identity Guard membership is provided as an employee benefit through an employer, please clickhereto view your Refund Policy.
How Our Cancellation and Refund Policy Works
Customers may enroll in the Identity Guard® service through monthly subscriptions. Some services may also include free trials.
I’m enrolled in Identity Guard with a monthly subscription and would like to cancel. When can I cancel and will I receive a refund?
You may cancel your Identity Guard service at any time. Cancellations are processed at the end of your billing period and you will have access to your account until the last day of your billing period. WE ARE NOT OBLIGATED, AND YOU ARE NOT ENTITLED TO ANY CREDIT, REFUND, PRICE ADJUSTMENT OR ANY OTHER DISCOUNT, COMPENSATION OR RECOMPENSE FOR ANY PARTIAL-USE OR EARLY CANCELLATION. If certain features of the services cannot be fully installed your membership will be cancelled promptly and you will not be billed.
How does the cancellation and refund policy work if I cancel during my free trial period?
If you are enrolled in a free trial, you will not be billed until the end of your free trial. However, if certain features cannot be fully installed your membership will be cancelled promptly. You may cancel your service at any time during your trial period and you will not be billed. If you initially enrolled in a free trial that has ended, please read the section forMonthly Subscriptionsfor information on cancellations and refunds.
I am currently enrolled and would like to cancel my service. How do I cancel?
Employees may enroll in Identity Guard® services in monthly subscriptions by one of the following payment types. The refund and cancellation policy that applies to you depends on the payment coverage under which the fees for the Identity Guard services is paid.
If you are enrolled in one of the following plans, your policy is as follows:
100% Employee Paid by Credit Card
100% Employee Payroll Deduction
Employer Paid plus Employee Credit Card buy up
Employer Paid plus Employee Payroll Deduction
You may cancel your Identity Guard service at any time by calling 1-855-443-7748 or in your member area. Cancellations will be processed at the end of your current month’s billing period. Refunds are not provided and you and additional members enrolled under your plan will have access to your account until the last day of your current month’s billing period. However, if one or more of the services cannot be fully installed and you have not been billed, your service will be cancelled and you won’t have access to your account.
If you are enrolled in 100% Employer Paid, your policy is as follows:
Cancellations can occur at any time and must be processed and provided to Identity Guard by your Employer. Refunds are not provided and once you are cancelled you won’t have access to your account.
For any member of the service, regardless of payment type, in the event of certain service interruptions lasting longer than 15 days, billing may be suspended and you will be refunded a full month’s refund in the form of payment provided during enrollment.
When Will I Receive My Refund?
For credit card payments, if you are eligible to receive a refund, it will be credited to the credit card used for payment within one to two billing cycles.
For payroll deduction, if you are eligible to receive a refund it will be credited back in your paycheck by your Employer. Please contact your Employer’s Human Resources department to confirm the timeframe that the refund will be credited.
1"2018 Identity Fraud: Fraud Enters a New Era of Complexity," Javelin Strategy & Research, 2018
2ath Power Consulting, February 2018
3"2017 Child Identity Fraud Study," Javelin Strategy and Research, 2017
**Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group‚ Inc. The description herein is a summary and intended for informational purposes only and does not include all terms‚ conditions and exclusions of the policies described. Please refer to the actual policies for terms‚ conditions‚ and exclusions of coverage. Coverage may not be available in all jurisdictions.
†If you do not cancel your membership within the free trial period, your card will be charged either a monthly or annual fee, depending on the membership plan you choose. You may cancel your membership anytime simply by contacting us.
No one can prevent all identity theft.
INTERSECTIONS‚ IDENTITY GUARD‚ PRIVACY NOW AND ASSOCIATED DESIGNS ARE TRADEMARKS OR FEDERALLY REGISTERED TRADEMARKS OF INTERSECTIONS INC IBM WATSON IS A TRADEMARK OF INTERNATIONAL BUSINESS MACHINES CORPORATION, REGISTERED IN MANY JURISDICTIONS WORLDWIDE.