FREQUENTLY ASKED QUESTIONS

  • What is identity theft?

    What is identity theft?

    Identity theft occurs when your personal information is used without your permission. Common instances include using you name, address, Social Security Number, credit card or medical insurance number to obtain money or services in your name. For more information on how identity theft and identity fraud occur, visit News & Insights.

  • How can I tell if I’m a victim of identity theft?

    How can I tell if I’m a victim of identity theft?

    There are a few tell-tale signs that can help you determine if you’ve become a victim of identity theft, for instance:

    • Unfamiliar criminal records, court records, warrants, address information or bankruptcies attributed to you.
    • Unexplained activity on your accounts.
    • Receiving bills or other mail late, or not at all.
    • Receiving credit cards you did not apply for or being denied credit for no apparent reason.
    • Receiving calls or letters from debt collectors or business about services you did not buy.
  • What should I do if I think my identity has been stolen?

    What should I do if I think my identity has been stolen?

    If you are think you’re a victim of identity theft, contact us

1 "2018 Identity Fraud: Fraud Enters a New Era of Complexity," Javelin Strategy & Research, 2018
2 ath Power Consulting, February 2018
3 "2017 Child Identity Fraud Study," Javelin Strategy and Research, 2017
** Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group‚ Inc. The description herein is a summary and intended for informational purposes only and does not include all terms‚ conditions and exclusions of the policies described. Please refer to the actual policies for terms‚ conditions‚ and exclusions of coverage. Coverage may not be available in all jurisdictions.
If you do not cancel your membership within the free trial period, your card will be charged either a monthly or annual fee, depending on the membership plan you choose. You may cancel your membership anytime simply by contacting us.
No one can prevent all identity theft.
INTERSECTIONS‚ IDENTITY GUARD‚ PRIVACY NOW AND ASSOCIATED DESIGNS ARE TRADEMARKS OR FEDERALLY REGISTERED TRADEMARKS OF INTERSECTIONS INC IBM WATSON IS A TRADEMARK OF INTERNATIONAL BUSINESS MACHINES CORPORATION, REGISTERED IN MANY JURISDICTIONS WORLDWIDE.