FREQUENTLY ASKED QUESTIONS

  • What information will I need in order to enroll?

    What information will I need in order to enroll?

    Personal identification information is needed to enroll you in our service. Your name, address, Social Security Number, date of birth, phone number and email are used for account and identity verification. We also require you credit card information for billing purposes.

  • Do you need my Social Security Number to enroll?

    Do you need my Social Security Number to enroll?

    Yes, your Social Security Number is required to verify your identity and to monitor for signs of SSN misuse in order to protect you. As part of your service, we gather data from multiple sources, such as credit bureaus, and use your SSN and date of birth to match you to the data.

  • How long will it take to enroll?

    How long will it take to enroll?

    The enrollment process typically takes about 10 minutes or less. Depending on your level of service, you may have the option to set up a robust profile that will allow you to effectively utilize our various tools and services, which may take additional time.

  • Is the information I enter during enrollment secure?

    Is the information I enter during enrollment secure?

    Yes, to keep your personal information protected from unauthorized access, we use industry standard encryption and your data is encrypted from the time you give it to us, while it is transferred and stored.

  • After I enroll, how soon does coverage start?

    After I enroll, how soon does coverage start?

    Our products activate after you complete your enrollment and your identity has been verified.

  • If I’m having trouble enrolling, how can I get help?

    If I’m having trouble enrolling, how can I get help?

    We’re happy to help you enroll, contact us here.

1 "2018 Identity Fraud: Fraud Enters a New Era of Complexity," Javelin Strategy & Research, 2018
2 ath Power Consulting, February 2018
3 "2017 Child Identity Fraud Study," Javelin Strategy and Research, 2017
** Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group‚ Inc. The description herein is a summary and intended for informational purposes only and does not include all terms‚ conditions and exclusions of the policies described. Please refer to the actual policies for terms‚ conditions‚ and exclusions of coverage. Coverage may not be available in all jurisdictions.
If you do not cancel your membership within the free trial period, your card will be charged either a monthly or annual fee, depending on the membership plan you choose. You may cancel your membership anytime simply by contacting us.
No one can prevent all identity theft.
INTERSECTIONS‚ IDENTITY GUARD‚ PRIVACY NOW AND ASSOCIATED DESIGNS ARE TRADEMARKS OR FEDERALLY REGISTERED TRADEMARKS OF INTERSECTIONS INC IBM WATSON IS A TRADEMARK OF INTERNATIONAL BUSINESS MACHINES CORPORATION, REGISTERED IN MANY JURISDICTIONS WORLDWIDE.